10 people dedicated to quality and 1 not. In the mathematics of quality that means 10 -1 =0 . So the tailors are top-notch, the embroidery artist is top-notch, the designers are top-notch, and then it goes to one person trusted to iron a trim a shirt who does not give a hoot and all the work that came before it is ruined. The customer gets a poorly presented product from the most talented people on Earth because of one person that holds to different values. As for the image of Africans matching and beating Europe and Asia? Well, that just went out the window.