TRACK YOUR ORDER ONLINE
COVID-19 VERY IMPORTANT PLEASE READ ENTIRE PAGE
For all current tracking use www.17track.net not all packages to USA can be tracked once they have left South Africa via this system.
Our greatest challenge during this Covid pandemic is postage. Even without Covid postage represents the single most expensive aspect of our business and one of the most stressful. But right now It is so uncertain we cannot even commit to anything we write here. Tomorrow it can change. We can only ask that you appreciate the seriousness of the situation and understand the limits of what we can do. We do not control the post office or any postage service. Unfortunately due to extreme rises in fuel we are no longer working with Aramex. Also, some countries are not serviced from South Africa and we do not know which ones until we try to ship. For sure USA and UK are still working. But parts of Europe are not always available. You can order with this in mind. After Corona, we will still need companies like Ocacia to exists. So if you can continue to order and be patient we can still exist in the future. Prior to Covid-19 African owned businesses were struggling I think you can imagine what it is like now.
TRACK YOUR ORDERS
Not all tracking services are working as they are, not even DHL and others have accurate tracking information. This is just how it is, totally out of our control. We can only try to make clothes as fast as possible and get them out to you.
DELAYS DUE TO COVID ARE EXPECTED. ALLOW OUR SYSTEM TO RUN ITS COURSE.
LOCATE YOUR TRACKING INFO
Please note that items uncollected will be returned to us and it takes months for us to receive the items back, and the cost of for re-postage will be your responsiblity. You are also 100% responsible for the address you give. We are not liable if your address has any issues (incorrect address, or insecure address). So you must track your item and make sure you respond to any notices to collect that your post office issues. Again, we cannot do this for you-- The package is legally yours once we post it.