TRACK YOUR ORDER ONLINE
COVID-19: VERY IMPORTANT PLEASE READ THE ENTIRE PAGE
For all standard tracking use, www.17track.net but not all packages to USA can be tracked once they have left South Africa via this system. For DHL shipments use DHL
Our greatest challenge during this Covid pandemic is postage. Even without Covid postage represents the single most expensive aspect of our business and one of the most stressful. We do not control the post office or any postage service. You as a customer are responsible for tracking your parcel. If there is a problem you must notify us and the courier company or your local post office ALSO! Once a parcel is in your country our options are limited. So customers must also contact their local post office or courier company to ensure smooth delivery.
Lost items, which rarely happen, are covered by our terms and conditions.
TRACK YOUR ORDERS
Not all tracking services are working as they are, not even DHL and others have accurate tracking information. This is just how it is, totally out of our control. We can only try to make clothes as fast as possible and get them out to you. Once you receive a tracking number it may take a few days to be picked up by the DHL system. We have put this information here to avoid common confusion. The tracking system was not invented by Ocacia. When a tracking is generated by DHL it has to go through their system and collected from us. If you have any questions please use our contact page and quote your order number.
DELAYS DUE TO COVID ARE EXPECTED. ALLOW OUR SYSTEM TO RUN ITS COURSE.
LOCATE YOUR TRACKING INFO
Please note that items uncollected will be returned to us and it takes months for us to receive the items back, and the cost of re-postage will be your responsiblity. You are also 100% responsible for the address you give. We are not liable if your address has any issues (incorrect address, or insecure address). So you must track your item and make sure you respond to any notices to collect that your post office issues. Again, we cannot do this for you-- The package is legally yours once we post it.