Tailor Made

African Owned & Made

 

$15 to USA

FedEX Globally

 

Client Service

Fast Chat & Email

 

100% Secured 

PayPal

  • My Account
  • My Wish List ()
  • Sign In
  • Compare
  • Create an Account
Toggle Nav
USA / Int'l USA / Int'l
USD - US Dollar
Search
  • Wish List
    Please login first
Menu
Account
Settings
USA / Int'l USA / Int'l

Refund Policy

 

ALL SALES ARE FINAL: NO REFUNDS ON BESPOKE CLOTHES| ALL OCACIA CLOTHES ARE HANDMADE PER YOUR ORDER

  • Purchasing from us means you understand and agree to our terms and conditions. 

  • We specialize in custom-made garments; each clothing item is made to order. Photos on the website are for illustration purposes, and we do not replicate work verbatim, as this would defeat the purpose of doing handmade work. Fabric may vary from the photos. Any significant variations will be confirmed prior to making your order. Please consider this carefully, as custom clothing cannot be refunded or canceled (read PayPal terms and conditions). If you are concerned with exactclothes, please do not order without consulting us first, as we cannot refund clothes that have minor variations from the images on our site.  

  • If there is a minor defect (stain,defect due to us), it may be better for us to offer a discount on the item, but we do not do cash refunds only replacements or store credits. 
  • It would be impossible for this business to operate if we accepted random "I changed my mind" returns. The investment in making bespoke clothing is too great. 
  • Adab/Umbuntu: We expect all emails to be respectful and considerate. Free from threats, physical or fiscal. We will not engage in bad faith actors or those who seek to tarnish our reputation. We make African cultural clothes that embody the ethics of the best traditions of Africa. We therefore believe respect and dignity are necessary in all correspondence. If you are doing business with us, assume good faith at all times. Threats will result in the termination of all business dealings instantly. 
  • We CANNOT do a Status Update unless there is a problem. We cannot be held responsible for status update; all updates promised are voluntary. 
  • We can only make bespoke clothes based on the information you supply. If information is not forthcoming or inaccurate, we cannot be held responsible. We will use default guides wherever information is lacking. 

  • All issues that anyone has related to an order must be communicated to us. We are not Sangomas and have no special knowledge that tells us if you have received an order or not. So if your parcel has not shown up within a reasonable time-- let us know so we can take action. We only take action once we are notified of an issue. 

  • Once an order is placed, we require patience and peace to do our job. Please do not be a bug a boo! Let our professional people do their work in peace. We will not answer questions twice that have already been answered
  • If you ask us to modify any of our designs, our tailors/designers are not liable. You are trusting us to do what we do--as an artist--at your own risk. 
  •  At our discretion, we offer store credit. Most refunds are done via store credit. There are no cash refunds. Only store credit. 
  • As our garments are made just for you, this limits our ability to accept returns. And we will not accept returns due to artistic variations so consider this prior to purchasing. Always check sizes properly. If the error is with us, you have 3 days to report it for replacement or repair.
  • Fabric varies from garment to garment; we cannot always guarantee the exact or sometimes similar fabric is available when it is time to make your garment. In this case, we will contact you if there is a significant change in the fabric. If we cannot make your item, you will receive a credit or a refund via PayPal. 
  • Expected standard delivery is 21 working days from the time of purchase; the only exception is Special order items, which may take longer. Special couriers such as EMS or FedEx are express services, and 21 rule does not apply.
  • 3 days after receipt, unworn clothing may be exchanged (at our discretion) for Store credit (this may not be the full value of the item).
  • Returns are for major faults with garments ONLY., All sales are final. Minor flaws inherent with hand-tailored clothing are not covered.
  • Must contact our offices within 3 days from the date of receiving any merchandise.. We do not accept exchanges beyond this period. No exceptions unless authorized before purchase.
  • Must have a valid Return Authorization Number. To get a Return Authorization Number (RMA number). Email us or  CLICK HERE.
  • All returns must be postmarked within 4 business days from the issue date of the Return Authorization Number. Packages not postmarked within 4 days of the issue date of the Return Authorization Number may be rejected by the returns department.
  • Clothing must not be altered or tampered with.The item must be in its original condition.
  • No Return postage is paid by Ocacia. If an item is being exchanged for any reason, it is also the responsibility of the customer. If the error is our mistake, we will give a credit note up to the value of standard postage. 
  • In the event of a system error, we will not honor or process any erroneous transaction. If the error causes overcharging, we will refund; if it causes undercharging, we will rebill. Occasionally, an error may occur and goods may be either incorrectly priced or described, in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order or refund the price you have paid. The processing of a payment and acknowledgment of an order does not constitute a legally binding contract. If an item for any reason cannot be made, or the cost changes significantly to make the item, we will cancel the order and refund the money.  (read the article)
  • You are responsible for tracking your parcel and notifying us if an exception occurs. You must communicate with the tracking company any information they require (missing information, delivery times, etc). All lost items must be reported to us within 48hours. You cannot take 2 months to say "my package did not arrive". 
  • If you have emailed us with a respectful email and have not heard from us, please use the chat or email a polite reminder. Unfortunately, we cannot be held accountable for failure to respond to all queries that are not critical. 

 

 

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences, and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies, we collect see the List of cookies we collect section.

Privacy Policy

 

Protecting your private information is our priority. This Statement of Privacy applies to www.halaqah.com and Halaqah Film and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Halaqah Film include www.halaqah.com, Halaqah, Ocacia and www.ocacia.com. The Halaqah website is a Tailor-Made Fashion apparel site. By using the Halaqah website, you consent to the data practices described in this statement.

 

Collection of your Personal Information

In order to better provide you with products and services offered on our Site, Halaqah may collect personally identifiable information, such as your:

 

 -          First and Last Name

 -          Mailing Address

 -          E-mail Address

 

If you purchase Halaqah's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

 

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

 

Use of your Personal Information

Halaqah/Ocacia collects and uses your personal information to operate its website(s) and deliver the services you have requested.

 

Halaqah/Ocacia may also use your personally identifiable information to inform you of other products or services available from Halaqah and its affiliates.

 

Sharing Information with Third Parties

Halaqah/Ocacia does not sell, rent or lease its customer lists to third parties.

 

Halaqah/Ocacia may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Halaqah/Ocacia, and they are required to maintain the confidentiality of your information.

 

Halaqah may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Halaqah or the site; (b) protect and defend the rights or property of Halaqah; and/or (c) act under exigent circumstances to protect the personal safety of users of Halaqah, or the public.

 

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Halaqah. This information can include your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Halaqah website.

 

Use of Cookies

The Halaqah website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

 

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Halaqah pages, or register with Halaqah site or services, a cookie helps Halaqah to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Halaqah website, the information you previously provided can be retrieved, so you can easily use the Halaqah features that you customized.

 

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Halaqah services or websites you visit.

 

Security of your Personal Information

Halaqah secures your personal information from unauthorized access, use, or disclosure. Halaqah uses the following methods for this purpose:

 

 -          SSL Protocol

 

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

 

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

 

Children Under Thirteen

Halaqah does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

 

Disconnecting your Halaqah Account from Third Party Websites

You will be able to connect your Halaqah account to third party accounts. BY CONNECTING YOUR HALAQAH ACCOUNT TO YOUR THIRD PARTY ACCOUNT, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE CONSENTING TO THE CONTINUOUS RELEASE OF INFORMATION ABOUT YOU TO OTHERS (IN ACCORDANCE WITH YOUR PRIVACY SETTINGS ON THOSE THIRD PARTY SITES). IF YOU DO NOT WANT INFORMATION ABOUT YOU, INCLUDING PERSONALLY IDENTIFYING INFORMATION, TO BE SHARED IN THIS MANNER, DO NOT USE THIS FEATURE. You may disconnect your account from a third party account at any time. Facebook and Google can be disconnected

 

E-mail Communications

From time to time, Halaqah may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.

 

If you would like to stop receiving marketing or promotional communications via email from Halaqah, you may opt out of such communications by www.halaqah.com/shop/contact.

 

Changes to this Statement

Halaqah reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

 

Contact Information

Halaqah/Ocacia welcomes your questions or comments regarding this Statement of Privacy. If you believe that Halaqah has not adhered to this Statement, please contact Halaqah/Ocacia at:

 

Halaqah Film/ Ocacia

13 Freeland Park, Wareham Road

Poole,BH16 6FH

 

Email Address:

info@ocacia.com

 

Telephone number:

+ 3330116039

 

Effective as of February 15, 2020