Black Panther 2021

PLEASE READ | VERY IMPORTANT! 

NO REFUNDS/EXCHANGES ON OUR CLOTHES

ALL SALES ARE FINAL: NO REFUNDS, CANCELLATIONS ON BESPOKE CLOTHES| ALL OCACIA CLOTHES ARE HANDMADE PER YOUR ORDER

• We specialize in custom-made garments; each clothing item is made to order. Photos on the website are for illustration purposes, and we do not replicate work verbatim, as this would defeat the purpose of doing handmade work. Fabric may vary from the photos also. Any significant variations we will be confirmed prior to making your order. Please consider this carefully, as custom clothing cannot be refunded or canceled (read PayPal terms and conditions). If you are concerned with exactclothes with a narrow degree of variation, please do not order without consulting us first, as we cannot refund clothes that have minor variations from the images on our site. Again, we do custom-made clothes, and images are exclusively for illustration purposes. Fabric colors and especially embroidery work cannot be exact. 

• If there is a minor defect (stain, defect due to us), it may be better for us to offer a discount on the item, but we do not do cash refunds only replacements or store credits. We cannot replace an entire item due to a minor defect as it is cost prohibitive. 
• It would be impossible for this business to operate if we accepted random "I changed my mind" returns. The investment in making bespoke clothing is too great. 
• Ubuntu/Adab: We expect all emails to be respectful and considerate. Free from threats, physical or fiscal. We make African cultural clothes that embody the ethics of the best traditions of Africa. We therefore believe respect and dignity are necessary in all correspondence. If you are doing business with us, assume good faith at all times. Threats will result in the termination of all business dealings instantly. 
• We can only make bespoke clothes based on the information you supply. If information is not forthcoming or inaccurate we cannot be held responsible. We will use default guides wherever information is lacking. 

• All issues that anyone has related to an order must be communicated to us. We are not Sangomas and have no special knowledge that tells us if you have received an order or not. So if your parcel has not shown up within a reasonable time-- let us know so we can take action. We only take action once we are notified of an issue. 

• Once an order is placed, we require patience and peace to do our job. Please do not be a bug a boo! Let our professional people do their work in peace. We will not answer questions twice that have already been answered
• If you ask us to modify any of our designs, our tailors/designers are not liable. You are trusting us to do what we do--as an artist--at your own risk. 
•  At our discretion, we offer store credit. Most refunds are done via store credit.
• As our garments are made just for you, this limits our ability to accept returns. And we will not accept returns due to artistic variations so consider this prior to purchasing. Always check sizes properly. If the error is with us, you have 3 days to report it for replacement or repair.
• Fabric varies from garment to garment; we cannot always guarantee the exact or sometimes similar fabric is available when it is time to make your garment. In this case, we will contact you if there is a significant change in the fabric. If we cannot make your item, you will receive a credit or a refund via PayPal. 
• Expected standard delivery is 21 working days from the time of purchase; the only exception is Special order items, which may take longer. Special couriers such as EMS or FedEx are express services, and 21 rule does not apply.
• 3 days after receipt, unworn clothing may be exchanged (at our discretion) for Store credit (this may not be the full value of the item).
• Returns are for major faults with garments ONLY., All sales are final. Minor flaws inherent with hand-tailored clothing are not covered.
• Must contact our offices within 3 days from the date of receiving any merchandise.. We do not accept exchanges beyond this period. No exceptions unless authorized before purchase.
• Must have a valid Return Authorization Number. To get a Return Authorization Number (RMA number). Email us or  CLICK HERE.
• All returns must be postmarked within 4 business days from the issue date of the Return Authorization Number. Packages not postmarked within 4 days of the issue date of the Return Authorization Number may be rejected by the returns department.
• Clothing must not be altered or tampered with.
• The item must still have the tags attached to it.
• The item must be in its original condition.
• All payment refunds are only via store credit credited to the account holder.
• No Return postage is paid by Ocacia. If an item is being exchanged for any reason, it is also the responsibility of the customer. If the error is our mistake, we will give a credit note up to the value of standard postage. 
• If you need an alteration, charges may apply, and postage to and from will be your responsibility. All alterations, unless otherwise stated, are subject to alteration fees. 
• You may be charged additional handling costs depending on the nature of the issue. 
• In the event of a system error, we will not honor or process any erroneous transaction. If the error causes overcharging, we will refund; if it causes undercharging, we will rebill. Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order or refund the price you have paid. The processing of a payment and acknowledgment of an order does not constitute a legally binding contract. If an item for any reason cannot be made, or the cost changes significantly to make the item, we will cancel the order and refund the money.  (read the article)
• You are responsible for tracking your parcel and notifying us if an exception occurs. You must communicate with the tracking company any information they require (missing information, delivery times, etc). All lost items must be reported to us within 48hours. You cannot take 2 months to say "my package did not arrive". 
• If you have emailed us with a respectful email and have not heard from us, please use the chat or email a polite reminder. Unfortunately, we cannot be held accountable for failure to respond to all queries that are not critical. 
• Please, prior to ordering, all terms and conditions are stated. Purchase means acknowledging you understand these terms and adhere to them. 

CUSTOMIZATIONS

If you want to customize items beyond what is available through our customization module, you can contact us and discuss modifications. But know that by doing so you are trusting our creative judgment of what you communicate to us and you do so at your own risk. We can discuss the ideas initially via email, but for us to formally go ahead and research, fabric source, with any customizations requires you to first purchase the item you need customizing. We cannot engage in a protracted design discussion unless the item is already purchased.  Please also note that there will be an inch or so variation in actual garments because the fabric stretches. 

DISPUTES

All and any disputes must be reported within the first 7 days of receiving the items. We do not accept disputes raised weeks or months after this. If a garment fails or an error occurs, then you must inform us immediately. If a garment arrives with a defect or parts are missing, you must inform us immediately. We do not do refunds in the event of mistakes; we either replace, give discounts on future orders, or issue credit notes. Please respect our rules as they exist for a reason. We would not be able to offer our unique design services without these clauses. Any alterations post-sales will be done at our discretion unless major faults and the client will need to pay postage in both directions.